Refund Policy

This Refund Policy forms part of the Terms & Conditions of BookMyFlights Ltd (“we”, “us”, “our”).
By making a booking through www.bookmyflights.co.uk you acknowledge and agree to this policy in full.

1. Booking Finality and Non-Refundable Policy

All payments made to BookMyFlights Ltd are non-refundable from the point of payment confirmation, except where:

• Most travel services are non-refundable, non-changeable, and non-transferable
• Refund eligibility is determined solely by the Supplier/Principal’s fare rules

Upon payment, your booking becomes confirmed, final, and irrevocable.

All applicable cancellation charges (which may be up to 100% of the booking value) apply immediately from the moment payment is completed.

2. Acceptance of Fare Rules

By completing payment, you:

• Accept that most travel services are non-refundable, non-changeable, and non-transferable
• Confirm that refund eligibility is determined solely by the relevant Supplier/Principal
• Agree that restrictions apply immediately upon payment, not upon ticket issuance

To the fullest extent permitted by applicable law, no refund, credit, or exchange will be provided once payment has been made.

3. No Cooling-Off Period

Travel services are exempt from standard cancellation rights.

Once payment is completed:

• No cancellation window applies
• No “change of mind” refunds are permitted

4. Role as Agent

BookMyFlights Ltd acts as a retail travel agent (and in some cases as a package organiser).

• We do not control supplier refund decisions
• We submit refund requests where applicable

To the fullest extent permitted by applicable law, we accept no liability for any refusal, delay, or outcome of any refund request.

5. Airline and Supplier Refunds

Where a refund is permitted by the airline or Supplier/Principal:

• Refunds will only be processed after funds are received from the supplier
• Processing times are determined entirely by the supplier and may take several weeks or longer

We have no control over supplier timelines or decisions.

6. Administration Fees

A non-refundable administration fee applies to all refund and tax-refund requests.

• This applies regardless of outcome
• If the recoverable amount is less than the applicable administration fee, no refund will be payable

This policy is final and non-negotiable.

7. Cancellations by You

All cancellation requests must be submitted in writing from the registered booking email address.

• Charges may be up to 100% of the booking value from the moment of payment
• Airline tickets remain subject to fare rules regardless of reason

Refunds, if any, are determined solely by the Supplier/Principal.

8. No-Show and Unused Services

• No refunds will be provided for missed flights or unused services
• Failure to use any part of your booking may result in cancellation of remaining services

No refund or credit will be issued in such cases.

9. Airline Cancellations or Changes

Where an airline cancels or significantly changes a booking:

• Your rights are governed by the airline’s conditions of carriage and applicable regulations
• Any refund, rebooking, or compensation is the responsibility of the airline

We will communicate updates but are not responsible for outcomes.

10. Force Majeure

No refunds or compensation will be provided for events beyond our control, including:

• Government restrictions or travel bans
• Pandemics or public health events
• Natural disasters or airline disruptions

Where any refund is made, it will be limited to amounts actually recovered from the Supplier/Principal, less applicable fees.

11. Payment Disputes and Chargebacks

By completing payment, you agree:

• Not to initiate any chargeback or payment dispute without first following our complaints procedure
• That your booking was made with full acceptance of these refund terms

Any unjustified chargeback will be treated as a breach of contract, and we reserve the right to recover all associated costs and fees.

12. Processing of Refunds

Where a refund is approved:

• It will be processed via the original payment method where possible
• Timelines depend on suppliers and payment providers

We are not responsible for delays outside our control.

13. No Reliance

You confirm that you have not relied on any statement regarding refunds unless expressly stated in writing in your booking confirmation or applicable supplier terms.

14. Contact

All refund-related requests must be submitted from the registered booking email address:

Email: [email protected]
Phone: 020 3004 0566