Privacy Policy

This Privacy Policy explains how BookMyFlights Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our services via www.bookmyflights.co.uk.

1. Who We Are

BookMyFlights Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect:

• Identity and contact data (name, email, phone number, address)
• Booking and travel details (itineraries, passenger information)
• Identification data where required (e.g. passport details)
• Payment data (processed securely via authorised providers — we do not store full card details)
• Technical data (IP address, browser type, device information, cookies)

3. How We Collect Data

We collect data when you:

• Make a booking
• Contact support
• Submit enquiries or forms
• Use our website

Calls may be recorded for quality and training purposes.

4. How We Use Your Data (Legal Basis)

We process your data under:

• Contractual necessity – to process bookings
• Legal obligations – regulatory compliance
• Legitimate interests – fraud prevention, service improvement, security
• Consent – where required (e.g. marketing)

We may use automated checks to detect fraud and protect transactions.

 

5. Sharing of Data

We may share your data with:

• Airlines, hotels, and travel partners
• Payment processors and financial institutions
• Technology and operational service providers
• Authorities where required by law

Some data may be transferred outside the UK/EEA. We ensure appropriate safeguards (such as standard contractual clauses) are in place.

6. Data Retention

We retain data only as long as necessary to:

• Deliver services
• Comply with legal obligations
• Resolve disputes and prevent fraud

7. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Request data portability

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Data Security

We implement appropriate technical and organisational measures to protect your data.

9. Third-Party Services

Third-party platforms operate under their own privacy policies.

10. Updates

We may update this policy from time to time.

11. Contact

Data Protection Contact:
Email: [email protected]

General enquiries:
Email: [email protected]
Phone: +44 0203 892 1784 / +44 0203 004 0566